Refund Policy

Last Updated: January 21, 2026

1. Overview

Thank you for choosing AasaanWork by ProGalaxy eLabs for your software consultancy needs. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them. It applies to all services purchased from AasaanWork, including software development, consultancy, project offloading, and technical support.

      Important Note: Due to the nature of our services, which involve custom software development and intellectual work, refunds are handled on a case-by-case basis. We encourage clients to communicate concerns early so we can address them proactively.
    

2. Refund Eligibility

2.1 Fixed-Price Projects

Before Work Commences: Full refund minus non-refundable deposits/setup fees (typically 10% of the initial payment).
After Project Initiation: Refunds are calculated based on work completed — completed milestones, prorated work in progress, and non-refundable third-party expenses are charged.
Post-Delivery: Once final deliverables are accepted, payments are generally non-refundable; report deliverable issues during the warranty period.

2.2 Time-Based Engagements (Hourly/Monthly)

Unused hours in the current billing period may be refunded upon request.
Hours already worked are non-refundable.
Advance payments for future periods are fully refundable if requested before the period begins.
Minimum 7 days notice required for cancellation to avoid charges for the next billing cycle.

2.3 Subscription Services

Monthly subscriptions (support/maintenance plans) can be canceled at any time; refunds are prorated for the unused portion of the month.

Contact

Email: info@progalaxyelabs.com · info@progalaxyelabs.com
Phone/WhatsApp: +91 7075190199